At RALLI Republic AE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy below.
Returns
We accept returns within 7 days of receiving your order, provided that:
- The item is unused and in its original condition.
- The item is returned in its original packaging with all tags, accessories, and documentation included.
- You provide proof of purchase (order number or receipt).
For hygiene and quality reasons, used products cannot be returned unless they are found to have a manufacturing defect.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been used, damaged, or altered by the customer.
- Clearance, sale, or promotional items (unless defective).
- Gift cards.
- Items marked as non-returnable at the time of purchase.
Paddle Warranty
Eligible pickleball paddles purchased from RALLI Republic AE include a 1-month limited warranty covering manufacturing defects only.
The warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, abuse, accidents, or improper storage.
- Edge guard scratches, cosmetic damage, or impact damage from striking the ground, fences, or other paddles.
- Damage caused by modifications or unauthorized repairs.
If a manufacturing defect is confirmed, we will repair, replace, or refund the product at our discretion.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We will gladly exchange an item if:
- You received the wrong product.
- The product arrived damaged.
- The product has a verified manufacturing defect.
Exchange requests must be submitted within 7 days of delivery.
Return Shipping
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
- If the return is due to our error or a verified defective item, RALLI Republic AE will cover the return shipping costs.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include:
- Your order number.
- Photos of the product and packaging.
- A brief description of the issue.
We will work to resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled before they have been shipped. Once an order has been dispatched, it can no longer be cancelled and will be subject to our standard return policy.